Shipping policy
At OffTheClock, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, shipping rates, and delivery estimates.
Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and chosen shipping method. Estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Calculated at checkout |
| Expedited Shipping | 2-5 business days | Calculated at checkout |
| Express Shipping | 1-3 business days | Calculated at checkout |
Note: Delivery times may vary due to carrier delays, holidays, or unforeseen circumstances.
International Shipping
- We currently ship to select international locations. Shipping rates and estimated delivery times will be displayed at checkout.
- International orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can track your package via the carrier’s website.
Lost or Delayed Shipments
- If your package is lost in transit, please contact us a tmerch@jmgpr.com so we can assist you.
- If your order is delayed beyond the estimated delivery time, please allow an additional 3-5 business days before reaching out.
Returns & Exchanges
For details on returns and exchanges, please refer to our [Return Policy].
Contact Us
If you have any questions about our shipping policy, feel free to contact us at merch@jmgpr.com